Technology is only as effective as the strategy and design put into place during implementation.

At SCMSP we know that organizational frustration can be caused when strategy and design don’t take into account customer experience and company staffing. Instead of the usual consulting company method of making technology the driver for new projects, SCMSP takes the technology and plans a strategy around the people and the processes for seamless integration.

This promotes ease of use for staff and enhances their ability to use the new technology to generate revenue for your business faster and more effectively. People, processes, and technology, we make sure they all work together for your business.

Project management (Learn about our process)

All of our consultants have deep experience with project management and technology implementation, that is a given. What makes our approach special is our independence from any one technology provider.

Our partner “eco system” comprised of numerous established technology and service providers ensures maximum synergy for you and your staff. Our trusted partners are yours. We deliver the highest quality experience without the high price tag.

Documentation is also a critical part of every technology project, and, unfortunately, in many cases, it is forgotten. Upon completion of every project, SCMSP has a standard documentation package. If the project is federally funded or governed by FDA regulations or other legislation, the documentation package provided includes mandated documentation guidelines.

Consulting and Systems Integration

Many of our competitive consulting firms understand the technology, but rarely do they understand how the changes in technology will affect the staff, customers, and processes of their organization.

At SCMSP we understand the complex layers of connections between people, processes, and technology so we can troubleshoot ahead of implementation and take into account any and all changes that will occur.

Managed Solutions

SCMSP’s team has extensive experience as an end-user, vendor, and consultant. This makes us unique and brings a more qualified understanding of the cause and effect produced by changing technology in the workplace.

We can provide your staff with the support necessary to smooth out the bumps and produce more revenue for you in the shortest possible time frame. We know that when your staff needs an answer, revenue and overhead are on the line.

Product Solutions - Our Process

Every new technology product that you bring into your company will have its rewards and challenges. With the extensive management experience of our staff we have seen, used, and understood the long term effects of a myriad of technology changes and how they affect your business.

Our experience will shield you from unintended consequences and down time and maximize the upside. And we can help you with the management and reporting tools that you need: Staffing, vendor management, budgeting, business planning and development, goals, employee acknowledgement and rewards, just to name a few.

Our long experience as end users gives us the advantage of often knowing the vendors products better than their own implementation team.

Call Center/Contact Center Solutions

“Real life” expert consulting focused on people, process and technology

• Assessments – people, process and technology
• Call/Contact Center Optimization
• Call Center to Contact Center Migration
• Technology - recommendation, implementation, optimization
• Project Management Request for Proposal (RFP) process
• Outsource Services Relocation, Merger, Acquisition
• Documentation
• Interim Management
• International and Multi Site Experience

Contact us today to utilize business technology solutions and move your business forward.

Challenge:
A large Beer, Wine & Liquor distributor were in need of very specialized and high level consultant team member for mission critical projects that would save the organization a significant amount of revenue while positioning them to capture new markets from their competitors. They had established a project with very aggressive timelines and were in dire need of a team to deliver this project.

Solution:
Subscriber base increased by 35%. SCMSP’s technology expertise was able to deploy our Business & Technology group along with our Human Capital group to construct and manage the team to meet these aggressive deadlines. This empowered the client to capture market share from their competitor, and increase their revenue by 35%.

Challenge:
A very large healthcare management consulting organization was rapidly growing and urgently needed a more robust IT environment. They had decided to upgrade their current environment from Hyper-V to VMware, set up a new SAN, backup their current environment, and migrate all of their legacy applications and hardware, ASAP!

Solution:
SCMSP increased productivity and performance while reducing total technology. SCMSP was able to put together a project plan and strategy to properly move them to a new environment with no impact to their productivity or their healthcare provider touch points.  This transformation enabled the organization to operate more efficiently, increased their performance, while reducing their technology footprint.

Challenge:
An international civil engineering firm had a problem with a large number of different projects all going on at the same time. They needed real time access to invoices for approval and auditing to control material and labor costs.

Solution:
SCMSP developed a custom tool that dramatically increased productivity and reduced construction downtime. SCMSP was able to develop and deploy a custom tool that regularly exports all scanned documents to relevant project sites. Within 12 hours of receipt, each and every invoice is available for viewing at the correct project site anywhere in the world.

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